Segment PerformanceSalesforce CDP/CRM
Monitor metrics and trends across CDP citizen segments
14,350
Total Customers
75%
Avg Employment Rate
4.3
Avg Satisfaction
High-Value Engaged
Top Segment
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Segment Performance Metrics
Detailed breakdown by citizen segment
High-Value Engaged
92%Customers with high engagement scores and high lifetime value
Customers
1,250Enrollments
1,125Completions
1,050Enrollment Rate90%
Completion Rate93%
Employment Rate92%
Satisfaction
4.8At-Risk Churn
45%Customers showing signs of disengagement
Customers
850Enrollments
425Completions
255Enrollment Rate50%
Completion Rate60%
Employment Rate45%
Satisfaction
3.2New Enrollees
72%Customers who enrolled in the last 30 days
Customers
2,100Enrollments
2,100Completions
1,470Enrollment Rate100%
Completion Rate70%
Employment Rate72%
Satisfaction
4.4Career Transitioners
68%Unemployed customers seeking new opportunities
Customers
650Enrollments
520Completions
390Enrollment Rate80%
Completion Rate75%
Employment Rate68%
Satisfaction
4.1Tech Enthusiasts
82%Customers interested in technology and digital skills
Customers
3,200Enrollments
2,880Completions
2,592Enrollment Rate90%
Completion Rate90%
Employment Rate82%
Satisfaction
4.6Mid-Career Professionals
88%Employed professionals aged 35-50 seeking advancement
Customers
4,500Enrollments
4,050Completions
3,645Enrollment Rate90%
Completion Rate90%
Employment Rate88%
Satisfaction
4.7Fresh Graduates
75%Young customers early in their careers
Customers
1,800Enrollments
1,620Completions
1,296Enrollment Rate90%
Completion Rate80%
Employment Rate75%
Satisfaction
4.3Employment Rate by Segment
Comparison of employment outcomes
High-Value Engaged92%
Mid-Career Professionals88%
Tech Enthusiasts82%
Fresh Graduates75%
New Enrollees72%
Career Transitioners68%
At-Risk Churn45%
Customer Distribution
Segment size comparison
Mid-Career Professionals31.4%
4,500customers
Tech Enthusiasts22.3%
3,200customers
New Enrollees14.6%
2,100customers
Fresh Graduates12.5%
1,800customers
High-Value Engaged8.7%
1,250customers
At-Risk Churn5.9%
850customers
Career Transitioners4.5%
650customers
Segment Trends Summary
Key insights and recommendations
Top Performing
High-Value Engaged92%
Mid-Career Professionals88%
Needs Attention
At-Risk Churn45%
Career Transitioners68%
Highest Satisfaction
High-Value Engaged4.8
Mid-Career Professionals4.7